Sales and service training
The excellent sale®
Being unique in products and services can be hard, and oftentimes even impossible in a globalized market, which is constantly changing. This creates a greater demand for understanding, implementation and execution of the personal sale and service experience in any organisation, in order to ensure profitability. The excellent sale® has a positive impact! Making the right efforts in sales and services can determine success or failure. More importantly, is your understanding for which efforts that affect the customers most positively.
We focus on:
- Creating an understanding for the excellent sale® both internally in your organisation or business and externally
- Creating awareness about any GAPs between company image and the image experienced by customers and clients
- Improvement, structure and accomplishment of the most effective sales dialogue
- Uncovering and engaging with customers wants and needs through active listening
- Ensuring an effective accomplishment of the phases in a sale: opening, situation, presentation and decision
- Improving your argumentation
- Understanding the connection between efforts, relations and results
You will gain:
- Increased sales and upselling, as well as increased profitability
- A strengthened image as a result of increased customer satisfaction
- Increased understanding of your own sales performance and behaviour
- Increased insight and self-understanding which can help release your potentials
- Personal development in relation to e.g. KPIs, targets and other goals and achievements
- Determined efforts that will help create excellent results
